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Changes have come to two-step verification!


Washington state has replaced the two-step verification system (also called multi-factor authentication) that protects online applications that house confidential data.

Why change?  The new two-step verification system strengthens security and offers more ways to receive identity verification codes.

Whether you need to hire employees, are facing layoffs, or have to let an employee go, we have resources and information that can help you. 

Changes for employers 

On May 5, 2021, the Employment Security Department updated two-step verification on three applications for employers:

  • Employer Account Management System (EAMS)
  • Collection Subpoena Processing System (CSPS)
  • eServices (for employers only)


Check your account!

Important!  After the change on  May 5, 2021, you will be able to add additional email addresses, as well as a mobile number to receive challenges by text.

What's changed?
  • After the change, all employer users will need to complete a two-step verification (or multi-factor authentication) the next time they log in, even on a remembered device.
  • We’ve removed the option to receive verification codes by phone call.
  • We’ve added the option to receive verification codes in a text message or at different email addresses than the primary one associated with your account. Text message/SMS and data rates may apply.

What is two-step verification?

Two-step verification, also known as multi-factor authentication (MFA), is designed to prevent fraudulent access to your account in the event that your username and password are compromised. It requires users to verify their identity at least two ways before accessing their account. That extra step gives your account another layer of protection. 

How does it work?

After you enter your usual logon credentials, the system will send a temporary verification code by text message or email, depending on your preference. You must retrieve and enter that code before you can log in.