The state Call Center Jobs Act affects employers who intend to move a call center outside of the U.S. It applies to employers with 50 or more employees and when the move is for either:
- A call center.
- Facilities within a call center responsible for 25% or more of the typical month's volume of work.
Employers need to notify the Employment Security Department at least 120 days before relocation. After moving the call center, employers are not eligible for loans or grants from any Washington state agency for at least 5 years.
Read the Call Center Jobs Act on the Washington Legislature's website.
How to report a move
To notify us, send an email to ESDGPWorkforceInitiatives@esd.wa.gov. Include:
- Company name.
- Physical and mailing address of the call center.
- Physical and mailing address of the headquarters of the organization, if different.
- Washington Unified Business Identifier (UBI).
- Company representative name and phone number.
- Date of the relocation.
- Proportion of all call center work moving out of the U.S.
Penalties
Employers who do not notify Employment Security 120 days before the move may need to pay penalties. Those penalties will not be more than $10,000 per day of the violation.
Layoffs
If the move also involves layoffs, employers may also need to submit a worker adjustment and retraining notification (WARN).