When will payments start?
The first week you are eligible for unemployment benefits is called your waiting week. You do not get paid for your waiting week.
You must meet the eligibility requirements and submit a weekly claim to receive credit for your waiting week. You must continue to submit weekly claims every week that you want to receive unemployment benefits, unless otherwise instructed.
Direct deposit payment
You can receive your benefits faster by signing up for direct deposit.
We transfer benefits to your bank or credit union within one business day after you file your weekly claim. But it may take a few days for your bank or credit union to apply the funds to your account.
If the funds are not in your account when you expect, please contact your bank or credit union to see if there is any problem that may have prevented the deposit. You must wait seven calendar days before we can begin to track your deposit.
Debit card payment
You can also receive your benefits promptly if you sign up for a debit card.
We send your benefits to Key Bank the same business day that you submit your weekly claim. It can take one to two days for your benefits to be loaded to your card.
If you haven’t received your payment
To see if we’ve processed your payment, sign in to your eServices account and click on UI Claim. You can also call the weekly claims line (800-318-6022 12:00 a.m. Sunday – 4:00 p.m. Friday, unless Friday is a holiday) and select option 3 to see if it has been processed.
If the payment was issued and it has been seven mail delivery or banking days, but you still have not received benefits, call the claims center for help.
Replacing lost or stolen payments takes time. In the meantime, continue to submit your weekly claims.