ALERT
Affected by COVID-19?

The federal stimulus bill that extends CARES Act unemployment benefits was signed into law. Visit the COVID-19 page for the latest information. Please try not to call our Unemployment Claims Center with questions as call volume remains very high.

When will payments start?

(en español)

The first week you are eligible for unemployment benefits is called your waiting week. Typically, you do not get paid for your waiting week. 

However, under the CARES Act, the federal government is reimbursing states so the first week you are eligible for unemployment insurance will now be paid. Because an emergency proclamation by the Governor expired on Dec. 28, 2020, people whose waiting weeks ended Jan. 9, 2021 or later didn’t get paid for that week.

On May 7, 2021 a new rule is going into effect, so we can now pay people for waiting weeks that ended Jan. 9, 2021 or later. The new rule to waive the unpaid waiting week will stay in effect until further notice. More information about the waiting week waiver is in our COVID-19 FAQs. 

You must meet the eligibility requirements and submit a weekly claim to receive credit for your waiting week. You must continue to submit weekly claims every week that you want to receive unemployment benefits, unless otherwise instructed.


Direct deposit payment

You can receive your benefits faster by signing up for direct deposit.

We transfer benefits to your bank or credit union within one business day after you file your weekly claim. But it may take a few days for your bank or credit union to apply the funds to your account.

If the funds are not in your account when you expect, please contact your bank or credit union to see if there is any problem that may have prevented the deposit. You must wait seven calendar days before we can begin to track your deposit.


Debit card payment

You can also receive your benefits promptly if you sign up for a debit card.

We send your benefits to Key Bank the same business day that you submit your weekly claim. It can take one to two days for your benefits to be loaded to your card.


If you haven’t received your payment

To see if we’ve processed your payment, sign in to your eServices account and click on UI Claim. You can also call the weekly claims line (800-318-6022 12:00 a.m. Sunday – 4:00 p.m. Friday, unless Friday is a holiday) and select option 3 to see if it has been processed.

If the payment was issued and it has been seven mail delivery or banking days, but you still have not received benefits, call the claims center for help.

Replacing lost or stolen checks takes time. In the meantime, continue to submit your weekly claims.