Identifying unemployment scams

(en español)

Protecting you and your personal information is a top priority for us. This page contains important information to help identify unemployment scams as well as specific known scams to watch out for.


We will never ask…

  • For a credit card or bank account number, or anything to do with your financials.
  • For your Social Security Number over email. We will ask for your Social Security Number over the phone and in eServices. If you do not feel comfortable providing this over the phone, we will accept the last 4 digits of your Social Security Number along with some other identifying information.
  • For the Social Security Numbers of your family members.
  • About medical issues. For exampleIf you state you had an able and available issue,” and we see that there is a medical certificate attached, we might ask, “without giving any personal or medical information, what is the status of that issue in your eServices account – was it allowed or denied?”  
  • You to buy gift cards or to make payments over the phone. 
  • For information over the phone that we have not first asked for through official correspondence by mail or through eServicesIf you are unsure about what’s being asked over the phone, hang up and send the requested information through eServices.
  • For your account login/password or access to eServices 
  • About other claimants living at your address, or relate any information to you about someone else 

We will also not provide information about another person. We will tell you that we cannot confirm or deny any information about someone who isn’t you.  


How else can I avoid unemployment scams?

  • Be aware of false websites. Use only official websites. ESD:, and ESD eServices: WorkSource:
  • Be aware of known scams. See this example, explained by the Office of Inspector General, U.S. Department of Labor. We will also share known scams further below on this page.
  • Remember: Applying for unemployment benefits is free. ESD will never ask for a payment to process your claim.
  • If you suspect you are the victim of fraud or a scam, follow the tips on the Attorney General’s website. Tips include:
    • Place a fraud alert or security freeze on your credit reports.
    • Monitor your financial accounts, billing statements and credit reports for suspicious activity.
  • It is always a good idea to be wary of solicitors asking for your personal information online or by phone. ESD will ask you for information through official correspondence and through your ESD eServices account. If we call you, you can ask the agents to identify themselves. You can also ask the agent to send you a message through eServices to verify that they are with ESD. If you are unsure about what’s being asked over the phone, hang up and send the requested information through eServices.
  • Some have suggested that people create an eServices account — even if they don’t need one — to prevent someone else from creating an account with their name. You can do that, but we don’t know if it will help prevent fraud. So, we neither recommend nor discourage it.


Specific scams to be aware of

Phishing email that appears to come from US DOL (Updated: October 28, 2020)

US DOL phishing email