Technical support for eServices

How to create an eServices account

Visit the pages below for instructions on creating an eServices account:

• About eServices for individuals.
• About eServices for employers.

Watch this video to avoid common problems and mistakes when creating an account. 

Get help with your eServices account

Having trouble logging into eServices? View common solutions below.

Recovering your username or password

If you forgot your username or password, follow these steps:

1. Go to eServices and select "Having trouble signing in?" next to the sign-in button at the bottom of the box labeled "SecureAccess Washington (SAW)."
2. On the next screen, select "Forgot username" or "Forgot password."
3. Follow the instructions to have a list of your existing SecureAccess Washington (SAW) usernames or a temporary password sent to your email.

If you have multiple SecureAccess Washington (SAW) usernames

If you've used eServices or unemployment benefits before, use the same username you used before. If you don't know your correct username, call us at 855-682-0785.

Resetting your PIN

View our tutorial on resetting your PIN (PDF, 282KB).

Updating incorrect account information

Call us at 855-682-0785 if you:

• Incorrectly entered your Social Security number when creating your account.
• Can't access the email address you used to set up your account.

Tips for using eServices

Want to know more about using eServices? Find helpful resources below.

eServices user guides

Read our eServices User Guide (PDF, 1,235KB) for detailed instructions on using eServices. We also have guides on how to do the following things in eServices:

• Apply for unemployment benefits (PDF, 188KB).
• File a weekly claim (PDF, 142KB).
• File an appeal (PDF, 331KB).
• Find your 1099-G tax form (PDF, 420KB).
• Find notices and letters (PDF, 198KB).
• Respond to a request for information (PDF, 279KB).
• Send us a message (PDF, 295KB).
• Update your contact information (PDF, 305KB).
• Update your payment information to direct deposit (PDF, 439KB).

Using eServices on a mobile device

To use eServices on a mobile device, you'll need to switch to desktop view to view the site properly.