Technical support

(en español

HIGH DEMAND: You may experience long hold times on the phone and slow page loading speeds on our websites because we are processing a record number of unemployment claims each week. Find strategies that will help you get through on our Help Page.

Tutorial: Creating an account

Watch this tutorial to avoid common problems and mistakes. You will learn:

  1. How to look up an existing account
  2. How to create a SecureAccess Washington account
  3. How to create an eServices account
  4. Answers to frequently asked questions

Frequently Asked Questions

Q: What is SAW?

A: Like most Washington state agencies, Employment Security Department uses SecureAccess Washington (SAW) to manage access to customer accounts. If you do not already have a SAW account, you will create one as part of the application process through eServices.

Q: I forgot my password. What do I do?

A: Go to secure.esd.wa.gov/home and select, "Click here if you are having trouble signing in" next to the sign in button at the bottom of the box labeled, "SecureAccess Washington (SAW)." On the next screen, select, "Forgot password" and follow the instructions to have a temporary password sent to your email.

Q: I forgot my username. What do I do?

A: Go to secure.esd.wa.gov/home and select, "Click here if you are having trouble signing in" next to the sign in button at the bottom of the box labeled, "SecureAccess Washington (SAW)." On the next screen, select, "Forgot username" and follow the instructions to have a list of your existing SAW usernames sent to your email.

Q: I have multiple SAW usernames. Which one should I use?

A: If you've used eServices or unemployment benefits before, you'll need to use the same username you used previously. If you don't know which one is correct, call the help desk.

Q: I entered my Social Security number incorrectly while setting up my account. How do I fix it?

A: To correct your Social Security number, you'll need to call the help desk.

Q: I no longer have access to the email address I used to set up my account. Can I update it?

A: To update your email address, call the help desk.

Q: I don't have access to a desktop or laptop computer. Can I use eServices on a mobile device?

A: Yes, but you will need to switch to desktop view to view the site properly.

Contact

We are experiencing extremely high call volumes and longer than normal wait times.

General Unemployment Questions

800-318-6022

Monday – Friday, 8 a.m. to noon (from noon until 5 p.m., agents focus on processing claims, making outbound calls and releasing payments)

Persons with hearing or speaking impairments can call Washington Relay Service 711 

SAW help desk

855-682-0785 

Monday - Friday from 8 a.m. to 4 p.m.

Operators cannot assist with unemployment claims