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Benefits data dashboard

Disclaimer: The information on this dashboard is a snapshot in time. Data will change as pending claims and appeals are approved or denied. 

More information about the data can be found below the charts



Chart 1: Unique individuals filing claims

Total number of individuals filing unemployment claims per month. Claims include all unemployment claims for regular unemployment insurance (UI), and federally funded pandemic related claims (PUA and PEUC).  



Chart 2: Unique claims filed by month 

Status and number of unique weekly claims filed by month. Claimants file claims each week, certifying they are eligible for benefits. These weekly claims are evaluated by ESD. If the claimant is found to be eligible for benefits, ESD issues a payment for that week. A claimant can file multiple claims for different programs, so the number of claims can be higher than the individuals filing. Claimants will be paid from the program for which they are eligible. Pending claims are not paid until any eligibility issues are decided.



Chart 3: Benefits paid

Total amount of benefits paid from all unemployment insurance programs including state-funded regular UI and federally funded PUA, PEUC, and FPUC.



Chart 4: Appeals by status

A claimant or employer can appeal the outcome of an ESD determination to allow or deny unemployment insurance benefits. The chart shows the number of appeal requests received in the month and the status of the requests as of the chart publication data. Statuses include:

No action taken: The request has been reviewed by staff who close the work item with no further action because the request is a duplicate, the request is moot because the requested relief has already been granted, or the claimant is not an aggrieved party.

Pending: The number of appeal requests received by the department that are currently being reviewed for transmittal to OAH or to redetermine the department's original decision.

Redetermined: The request has been reviewed by staff and the outcome has been redetermined to allow benefits based on new information.

Sent to OAH: A formal request for an appeal hearing is sent by ESD staff to the Office of Administrative Hearings (OAH). This happens after staff review the appeal and determine that the denial of benefits still stands or any of the relief requested in the appeal was not granted and therefore the claimant is an aggrieved party.



Chart 5: Call center statistics

The Unemployment Claims Center tracks multiple data points related to customer calls. Call statuses include: 

Answered: Number of calls answered by an agent from queues for the following claim center units: Intake, Adjudication and SAW Portal Help Desk.

Abandoned: Number of calls abandoned by a customer from queues before being answered by an agent for the following claim center units: Intake, Adjudication and SAW Portal Help Desk.   

High Call Volume Messages: Number of calls (not individual customers) that receive the high-call volume message. The calls are not put in a queue or on hold due to the high number of calls coming into the claims center and callers are asked to try again later. Because one person may make many repeat calls, the count of high-volume messages is higher than the number of individuals seeking assistance.



Chart 6: Seasonally adjusted unemployment rate

Unemployment rate for Washington state by month.



Pandemic Unemployment Assistance (PUA) was an emergency program established by the federal government that temporarily expanded unemployment insurance eligibility to self-employed workers, freelancers, independent contractors, and other workers impacted by the coronavirus pandemic.

Pandemic Emergency Unemployment Compensation (PEUC) was an emergency program established by the federal government that extended unemployment insurance for those who exhausted their regular unemployment benefits.

Federal Pandemic Unemployment Compensation (FPUC) was an emergency program established by the federal government that added an additional $300 per week in benefits to most claimants.

Questions about this dashboard? Contact media@esd.wa.gov