The Call Center Jobs Act gives employers new requirements when moving call center work out of the United States

  • Employers

Released on

As of July 27, 2025, employers have new responsibilities when moving call center work out of the United States. The state Call Center Jobs Act affects employers with 50 or more employees who intend to move a call center outside of the United States. It applies when the move is for either:

  • A call center.
  • Facilities within a call center responsible for 25% or more of the typical month's volume of work.

Employers need to notify the Employment Security Department at least 120 days before relocation. After moving the call center, employers are not eligible for loans or grants from any Washington state agency for at least 5 years.

To notify Employment Security, send an email to ESDGPWorkforceInitiatives@esd.wa.gov. Include the following information:

  1. Company name.
  2. Physical and mailing address of the call center.
  3. Physical and mailing address of the headquarters of the organization, if different.
  4. Washington Unified Business Identifier (UBI).
  5. Company representative name and phone number.
  6. The proportion of all call center work moving out of the United States.

Employers who do not notify Employment Security 120 days before the move may need to pay penalties. Those penalties will not be more than $10,000 per day of the violation.

If the move also involves layoffs, employers may also need to submit a WARN notice.