Contact information for unemployed workers

Questions? Check here first

We are experiencing extremely high call volume and longer than normal wait times. You also can submit questions and messages online through your eServices account.

Please consider these resources before calling:

• Technical support for eServices
• eServices User Guide
• COVID-19 Page
• Unemployment page
• Handbook for Unemployed Workers

General job seeker questions:

Live chat on the WorkSource website about employment and training services
Talk to live operators on the WorkSource website during business hours. They can answer basic questions about unemployment, but they can’t access your unemployment claim information.

Contact your local WorkSource center
Please note, WorkSource staff cannot access your unemployment claim information.

Connect with our automated virtual assistant

Our new virtual assistant can answer basic questions about unemployment. It is available 24 hours a day, 7 days a week.

Call 888-429-0357 to speak with our automated virtual assistant.

Please note: the virtual assistant will not be able to process a claim or resolve an open issue.

Unemployment claims questions: 

If agents are unable to answer your questions immediately, they will schedule a call back for the following day. 

eServices is the fastest and easiest way to submit your application for benefits.

If you can’t use eServices:

• Submit your application using our automated phone system, 8 a.m. to 4 p.m., Monday through Friday.
• Submit weekly claims using our automated phone system from 12:01 a.m. Sunday through 4 p.m. Friday.

Mondays and Tuesdays are our busiest days. You might want to wait until Wednesday or another day when the phones are less busy. You can find answers to most general unemployment benefits questions on our website. 

Find help in other languages. 

Disagree with a benefits decision?

You can appeal. Visit the benefit denials and appeals page for more details and contact information.

Arrange repayment of benefits, if needed

Contact the collections unit:
866-697-4831
Fax: 866-610-9235
bpcunit@esd.wa.gov

Those with hearing or speaking impairments can call Washington Relay Service 711

Mail repayments: 
Benefit Payment Control
Employment Security Department
P.O. Box 24928
Seattle, WA 98125

Report fraud

Report imposter fraud or submit a tip.

Please report if:

• Someone is claiming benefits under your name (imposter fraud).
• You know someone who is claiming benefits and shouldn’t be.
• You know an employer who is not paying unemployment taxes and should be.

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