Contact information for unemployed workers

(en español)

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We are experiencing extremely high call volume and longer than normal wait times. You also can submit questions and messages online through your eServices account.

Please consider these resources before calling:

• Technical support for eServices
• Unemployment Page
• eServices User Guide
• Handbook for unemployed workers
• COVID-19 Page

Live Chat

During business hours, live operators can respond by chat on the WorkSource website. They can answer basic questions about unemployment, but they can’t access your unemployment claim information.

Chat now on WorkSource website

For general job seeker questions:

• If you need assistance from WorkSource, please call your local center.
• You can find your local WorkSource center's contact information at WorkSourceWA.com/locations.
• Please note, WorkSource staff cannot help with unemployment-benefits issues.

For unemployment claims: 800-318-6022

• Reach a claims center agent 8 a.m. to 4 p.m., Monday through Friday. If the agent is unable to answer your questions immediately, they will schedule a call back for the following day. 
• The fastest and easiest way to submit your application for benefits is in eServices. But, if you are unable to use eServices, you can call our automated phone system to submit your application and file your initial claim from 8 a.m. to 4 p.m., Monday – Friday.
• Once you have submitted your initial weekly claim, you can submit weekly claims using our automated phone system from 12:01 a.m. Sunday to 4 p.m. Friday (automated system) if you choose.
• Mondays and Tuesdays are our busiest days as most claimants file their weekly claim on those days. It may be difficult to get through on the phone to file your claim or reach a claims agent. You can continue trying to call or you may want to wait until Wednesday or another day during the week when the phones are less busy. Most general unemployment benefits questions can be answered on our website. 

Request assistance in other languages 

• Online      

Disagree with a benefits decision? You can appeal (in writing) by fax or mail

• Fax: 800-301-1795
• Mail: Claims Center Appeals
  P.O. Box 19018
  Olympia, WA 98507

Arrange repayment of benefits you’re not entitled to receive 

• Email
• 866-697-4831
• Persons with hearing or speaking impairments can call Washington Relay Service 711
• Fax: 866-610-9235
• Mail repayments: Benefit Payment Control
  Employment Security Department
  P.O. Box 24928
  Seattle, WA 98124

Report benefits cheaters

• Office of Special Investigations
  P.O. Box 9046
  Olympia, WA 98507

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