Contact information for unemployed workers

Start here

We are experiencing extremly high call volume and longer than normal wait times. You also can submit questions and messages online through your eServices account.

Please consider these resources before calling:


Live Chat

During business hours, live operators can respond by chat on the WorkSource website. They can answer basic questions about unemployment, but they can’t access your unemployment claim information.

Chat now on WorkSource website

For general questions: 833-572-8400

  • Open 7 a.m. to 4 p.m.
  • How unemployment works
  • Questions about the application
  • Locating information online
  • Agents available

For unemployment claims: 800-318-6022

  • Apply for benefits 7 a.m. to 4 p.m. Monday - Saturday (mostly automated system)
  • Submit your weekly claims 12:01 a.m. Sunday to 4 p.m. Friday (automated system)
  • Agents not available
  • Traffic is lowest 11 p.m. to 6 a.m.


Request assistance in other languages 

Disagree with a benefits decision? You can appeal (in writing) by fax or mail

  • Fax: 800-301-1795
  • Mail: Claims Center Appeals
    P.O. Box 19018
    Olympia, WA 98507

Arrange repayment of benefits you’re not entitled to receive 

  • Email
  • 360-902-9770 
  • 866-697-4831
  • Persons with hearing or speaking impairments can call Washington Relay Service 711
  • Fax: 866-610-9235
  • Mail repayments: Benefit Payment Control
    Employment Security Department
    P.O. Box 24928
    Seattle, WA 98124

Report benefits cheaters

  • Office of Special Investigations
    P.O. Box 9046
    Olympia, WA 98507