Contact information for unemployed workers

Questions? Check here first

We are experiencing extremely high call volume and longer than normal wait times.

Please consider these resources before calling:

• Technical support for eServices
• eServices User Guide
• COVID-19 Page
• Unemployment page
• Handbook for Unemployed Workers

General job seeker questions:

Live chat on the WorkSource website about employment and training services
Talk to live operators on the WorkSource website during business hours. They can answer basic questions about unemployment, but they can’t access your unemployment claim information.

Contact your local WorkSource center
Please note, WorkSource staff cannot access your unemployment claim information.

Unemployment claims questions: 

eServices is the fastest and easiest way to submit your application for benefits.

If you can’t use eServices:

• Submit your application using our automated phone system, 8 a.m. to 4 p.m., Monday through Friday.
• Submit weekly claims using our automated phone system from 12:01 a.m. Sunday through 4 p.m. Friday.

Find help in other languages. 

Disagree with a benefits decision?

You can appeal. Visit the benefit denials and appeals page for more details and contact information.

Arrange repayment of benefits, if needed

Contact the collections unit:
866-697-4831
Fax: 866-610-9235
bpcunit@esd.wa.gov

Those with hearing or speaking impairments can call Washington Relay Service 711

Mail repayments: 
Benefit Payment Control
Employment Security Department
P.O. Box 35115
Seattle, WA 98124-5115

Report fraud

Report imposter fraud or submit a tip.

Please report if:

• Someone is claiming benefits under your name (imposter fraud).
• You know someone who is claiming benefits and shouldn’t be.
• You know an employer who is not paying unemployment taxes and should be.

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