Restart your claim
After missing five or more weeks of filing for benefits, you can restart your claim. The easiest way to do that is online.
If you’ve missed fewer than five weeks, you do not need to restart your claim. Instead, continue submitting weekly claims beginning with the last week you missed. If you worked during any of those weeks, you must report the hours you worked and your earnings on your weekly claims. A portion of your earnings will be deducted from your benefits for the time you worked. If you don’t want to claim for all of the weeks you missed, you will need to speak to a claims center agent.
To restart your claim online in eServices, use these steps:
- Login to eServices.
2. Go to your active claim by clicking "Manage my active claim" (top of image 1)
3. Then you can click “Manage my active UI claim.” (bottom of image 1)
4. Click “Restart my claim to begin filing again” under “I want to.” (image 2)
5. Follow the instructions on screen to finish reopening your claim.
Learn how to avoid common unemployment issues.
Image 1 - Click "Manage my active claim" and then "Manage my active UI claim"
Image 2 - Click "Restart my claim to begin filing again"
You can also call the claims center at 800-318-6022 to use the automated system (12 a.m. Sunday – 4 p.m. Friday, unless Friday is a holiday) or speak with a claims agent. For current claims center contact information and hours go to: https://esd.wa.gov/unemployment/unemployed-workers-contact.
NOTE: As a result of the COVID-19 crisis, the claims center is experiencing an extremely high claims call volume and wait times to speak with an agent are long. People with hearing or speech disabilities may dial 711 to be connected to a Washington Relay Service operator.
You should reopen/restart your account during the first week you are unemployed. Then you will be able to file your first claim for that week beginning the next Sunday. Remember to submit your weekly claims every week after that. When you are working full time again and no longer need unemployment benefits, simply stop filing claims.