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Receive your unemployment benefits by direct deposit

Please note: You may choose to receive your unemployment benefits by direct deposit or on a debit card. Prior to choosing how you would like to receive your benefits, you must review the debit card disclosure information that explains all the fees relating to the benefits card program.
 

How to sign up

You must sign up for direct deposit online.

  • Sign up when you apply for unemployment benefits. You’ll need your bank or credit union account and routing numbers. They are displayed on your check.


  • If you already have applied for benefits, wait 24 hours and then you can:
    1. Sign in to eServices.
    2. Click on Settings in the upper right of the page.
    3. Under I want to, choose Update payment information and follow the instructions.

Apply for, change or cancel direct deposit 

Sign up for a debit card instead 


Frequently asked direct deposit questions

Q. Can I apply for direct deposit if my bank is not in the United States?
A. No. Direct deposit is available only with banks or credit unions within the U.S., including Alaska and Hawaii. We can’t send direct deposit payments to banks or credit unions in other countries, Guam, Puerto Rico, the U.S. Virgin Islands or American Samoa.

 
Q. What if I didn't sign up for direct deposit when I first applied for unemployment benefits?
A. You must wait at least 24 hours from when you applied for benefits.

 
Q. What happens if I had direct deposit on an old claim and I file a new claim?
A. If you restart a claim, direct deposit stays active unless you change or cancel it.

If you open a new claim, the eServices website will give you the option to keep or change your payment method. If you don’t choose direct deposit, it will be cancelled and any account information on record will be removed from your claim.

 
Q. How long does it take after I sign up?
A. Direct deposit takes effect immediately. One exception: If you sign up after 5 p.m. on a business day and we already have a payment ready to send to you, you’ll get the payment via your previous method. Then, your next payment will be directly deposited into your account.

 
Q. When is money available in my account?
A. We transfer benefits to your bank or credit union within one business day after you submit your weekly claim. But your bank or credit union might take a few days to apply the funds to your account.

 
Q. I have been receiving my payment by direct deposit, but my weekly payment did not show up in my account. What do I do?
A. Contact your bank or credit union to see if a problem with your account prevented the deposit. We must wait at least seven calendar days from when we issued the payment before we can track it.

  
Q. Is my personal information secure?
A. Yes. We use a secure website. If you remain on any page for 15 minutes, the application times out and your information is not saved. This prevents someone else from paging back to view your personal information. Employment Security Department staff do not have access to your bank or credit union information.

 
Q. What happens if I make an error when keying my bank account information and I don’t know it?
A. If you enter incorrect account information, we can’t deposit your payment to your account and we remove the incorrect information from our system. We can’t correct the error, but we’ll send you a letter to inform you. In the meantime, we’ll send you a paper check for any benefits you’re qualified to receive.

To correct your information on our eServices website, follow the steps in the How do I change, correct or cancel my direct deposit? question below.

 
Q What if I change my account?
A. If you change your account or routing information, you must update that information in your eServices account. Otherwise, you won’t receive your payments. Update your information by following the steps in the question below.

 
How do I change, correct or cancel my direct deposit?
A. Follow these steps:

  1. Sign in to your eServices account
  2. Click on Settings in the upper right of the page
  3. Select Update payment information under I want to
  4. Follow the instructions

  
Q. How long will direct deposit last?
A. Once you enter your direct deposit information, it stays on your claim until:

  • You cancel it, or
  • You change the information, or
  • We remove it. We do this only if your bank or credit union rejects the payment.

If you restart a claim, direct deposit stays active unless you change or cancel it.

If you open a new claim, the eServices website will give you the option to keep or change your payment method. If you don’t choose direct deposit, it will be cancelled and any account information on record will be removed from your claim.

  
Q. Will I get direct deposit payment receipts in the mail?
A. No. Your bank or credit union statement will show the deposits.