Resources for Legislative and other government staff

The most common constituent inquires we receive from the Legislature concern:  (1) eligibility for unemployment insurance benefits or status of claims: (2)  unemployment insurance taxes and employer accounts; (3) job placement or job training assistance through WorkSource; and (4) employment and other labor market data.  Further information on these subjects and links are listed below.  In addition, the Government Relations Office is available to help policy-makers connect with ESD divisions and staff for further information or data; identify subject matter witnesses for work sessions or hearings; and make connections with our partners in the workforce development and training systems.


Contacting ESD’s Legislative Liaison

Nick Streuli
Legislative and Executive Operations Director

Bianca Stoner
Legislative & Executive Policy Analyst

Tim Gates
Government Affairs Advisor

Sending Constituent Inquiries by E-mail

We aim to respond to constituent inquiries within 72 business hours of receipt (more complex matters may require additional time).  Send inquiries to the following e-mail address:

Include as many facts known about the constituent’s question/concern; constituent identifying information (name, middle initial if known, address, phone number, last four of SSN, email address and/or ESD number).  Don’t include full Social Security Numbers.

Unemployment Insurance

ESD’s unemployment insurance web page offers a wealth of information on UI, including the “Handbook for Unemployed Workers.”  

The Employment Security Department's online application provides comprehensive information about how to apply for unemployment insurance benefits, which is the easiest and least time-consuming way to file for benefits.  Nearly 95 percent of claims can be filed electronically and phone wait times can be lengthy, particular during “peak” UI season (fall to early winter, due to layoffs in agriculture and construction). 

Claims CentersNOTE:  most individuals should apply/file for unemployment insurance electronically

The toll-free number for the Claims Centers is 800-318-6022.  Calls are accepted between 8 a.m. and 4 p.m. weekdays to ensure Claims Centers staff have adequate time for response each day:  Most claims can (and should) be filed electronically, but the following types of claims must be filed by phone:

  • Combined wage claims (applicant worked in multiple states)
  • Temporary total disability (applicant recently left work due to an injury or illness)
  • Individuals who do not read or write in English or Spanish

SELF-HELP ACCESSIBLE ON COMPUTERS AND MOBILE DEVICESClaimants with an e-mail address can now register with Secure Access Washington to access comprehensive information about their historical wage and hour information and unemployment insurance claim status.

Constituents can also find answers to their most frequently asked questions at our UI Customer Service One-Stop page.

Employer Accounts, Taxes, Audits, Overpayments

ESD's Employer resources page has information and resources to help.

Employer helpline:  888-836-1900

Document Entry Storage Retrieval Unit - wage report forms & tax payments made by check

  • (360) 902-9309

Employer Accounts Unit - refunds, credits, waiver requests, tax report amendments

Account Management Center - tax collections, late payments, payment plans, delinquent tax reports, bankruptcy

Benefit Payment Control Unit - collection of benefit overpayments

Registration & Rates Unit


Rates, Benefit Charging


    WorkSource:  Connecting employers and job-seekers; job readiness and training

    ESD’s Jobs & training page can help workers find jobs and map out new careers by connecting to a variety of training programs.  

    ESD is a partner in the WorkSource system, which has offices or affiliates in every county to help connect employers and job seekers online and in-person.  To locate a WorkSource Center or affiliate by county, visit the WorkSource directory page.  

    NOTE: will be replaced in January 2016 by a powerful new modern tool designed by Monster Government Solutions:  Legislative Assistants will be notified of the launch date (and this tool will be updated)

    State and County Labor Market Data

    ESD’s Labor Market & Performance Analysis Division publishes Washington State’s labor market information for the Bureau of Labor & Statistics and maintains several critical reports and online tools to assist job seekers

    The LMPA division provides labor market information for metropolitan areas and counties in Washington.

    Employment statistics for the state and at the county level are released monthly.