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Resources for Legislative and other government staff

ESD offers a variety of services and resources for Legislative and government staff. Along with receiving constituent inquiries from Legislative and other government staff, the Government Relations Office is available to:

  • Help policy-makers connect with ESD divisions and staff for further information or data.
  • Identify subject matter witnesses for work sessions or hearings.
  • Make connections with our partners in the workforce development and training systems.
  • Find out more about ESD's 2024 Legislative Priorities (PDF).

Constituent inquiries

The most common constituent inquires we receive from the Legislature concern:

  • Eligibility for unemployment insurance benefits or status of claims.
  • Unemployment insurance taxes and employer accounts.
  • Job placement or job training assistance through WorkSource.
  • Employment and other labor market data.

Sending constituent inquiries by email

Please include as many facts known about the constituent's question/concern; constituent identifying information (name, middle initial if known, address, phone number, last four of SSN, email address and/or ESD number). Don't include full Social Security Numbers.

Unemployment insurance

ESD’s unemployment benefits web page offers a wealth of information on UI, including the “Handbook for Unemployed Workers.” The Employment Security Department's online application provides comprehensive information about how to apply for unemployment insurance benefits, which is the easiest and least time-consuming way to file for benefits. Nearly 95 percent of claims can be filed electronically and phone wait times can be lengthy, particular during “peak” UI season (fall to early winter, due to layoffs in agriculture and construction).

Claims Center phone assistance

Most individuals should apply for unemployment insurance electronically, but claimants can call the Claims Center at 800-318-6022, except on holidays, or 855-682-0785 to reach ESD’s customer service team if they need assistance signing into the Secure Access Washington (SAW) system. Most claims can be filed electronically, but the following must be filed by phone:

  • Combined wage claims (applicant worked in multiple states).
  • Temporary total disability (applicant recently left work due to an injury or illness).
  • Individuals who do not read or write in English or Spanish.

Self-help accessible on computers and mobile devices

Claimants with an email address can register with Secure Access Washington to access comprehensive information about their historical wage and hour information and unemployment insurance claim status. Constituents can also find answers to their most frequently asked questions at our UI Customer Service One-Stop page.


ESD's Employer resources page has information and resources to help.

Employer helpline| 888-836-1900

Document Entry Storage Retrieval Unit | (360) 902-9309 Wage report forms & tax payments made by check

Employer Accounts Unit | (360) 902-9650 | employeraccounts@esd.wa.gov Refunds, credits, waiver requests, tax report amendments

Account Management Center | 855-829-9243 | OlympiaAMC@esd.wa.gov Tax collections, late payments, payment plans, delinquent tax reports, bankruptcy

Benefit Payment Control Unit | (360) 902-9770 | BPCunit@esd.wa.gov Collection of benefit overpayments

Registration & Rates Unit Registration | (360) 902-9360 | status@esd.wa.gov

Rates, Benefit Charging | (360) 902-9670 | esdexperiencerating@esd.wa.gov


WorkSource connects employers and job-seekers, and helps facilitate job readiness and training. ESD is a partner in the WorkSource system, which has offices or affiliates in every county to help connect employers and job seekers online and in-person. To locate a WorkSource Center or affiliate by county, visit the WorkSource locator. ESD’s Jobs & training page can help workers find jobs and map out new careers by connecting to a variety of training programs.

Labor market data

ESD’s Workforce Information and Technology Services (WITS) division publishes Washington state’s labor market information from the Bureau of Labor Statistics and maintains several critical reports and online tools to assist job seekers. The WITS division provides labor market information for the state and at the county level.