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Helping others in your community

Do you work with Washingtonians who need support accessing ESD's benefits and services?

This page includes resources designed to help nonprofits and community partners who are helping people with limited English proficiency, disabilities, limited internet or other access needs.  

Core customer services and benefits at ESD

Free educational webinars and how-to videos




Paid Family and Medical Leave


Reemployment services


SharedWork (employers)

Community organization resources


Unemployment Insurance Navigator Program

The Employment Security Department (ESD) is inviting community organizations to participate in the Navigator Program. Navigators will assist potential claimants from underserved communities file their unemployment claims and to better understand the unemployment process.

Navigators will also help ESD lower or remove existing barriers to unemployment benefits for disadvantaged communities. They help ensure these benefits are available and accessible to all qualified Washington workers.

All Navigators will be required to:

  • Receive training focused on the initial stages of the customer journey. This training will ensure Navigators understand how the process of applying for and receiving UI benefits works.
  • Meet regularly with ESD (virtual or in-person) to share best practices and review emergent challenges.
  • Provide ongoing feedback and suggestions on how ESD can improve its services and help ensure these benefits are available and accessible for everyone.
  • Conduct targeted outreach, education and support activities communities who have been historically underserved, marginalized and adversely affected by persistent poverty and inequality. This may include promoting awareness of other social safety net programs.


How to apply

Participate in the Navigator Program by applying through the Washington Electronic Business Solutions (WEBS) system. Organizations must create a WEBS account to apply. WEBS is a platform that allows businesses and other organizations to look up public agency solicitations for goods and services.


Award range

Up to $500,000



For questions or feedback concerning RFA bids or regarding the UI Navigator Program, contact esdgpbids@esd.wa.gov.


Program requirements

Community-based organizations who receive funding must report the following to the Employment Security Department:

  • Budget and expenses at least once a month.
  • Performance measures, such as services provided or clients served, at least once a month.
  • Barriers to equitable access and potential solutions at least quarterly.

ESD will work with each organization to determine specific performance measures and capabilities based on the people they serve.

Organizations will not need to report data into any Employment Security Department database and will not have access to the agency’s databases or systems.



Selected community-based organizations will receive training from Employment Security Department staff.

The initial training will take place over three days, but this could change depending on the organization’s needs.



Program funding can pay for temporary staff. Organizations should include whether they plan to hire staff in the budget section of the application.

Funding will not cover some costs. ESD will work with each organization to determine whether the program covers specific items in the organization’s budget.

Organizations will receive funding for the entire program term, which ends June 14, 2025. Organizations will not receive funding each year.



Unemployment Insurance Navigator Grant applicants' conference slide deck (Sept. 13, 2023)

Shareable resources




Paid Family and Medical Leave

In-language resources


The Employment Security Department website and eServices are available in English and Spanish. For all other languages: To apply for unemployment benefits, file a weekly claim, or get general help, call the Language Access line at 800-410-0758.

Dial the extension below for help in your language. Interpreters are available for free. You can also find information on the in-language webpages linked below. 

አማርኛ - Amharic, extension 14

فارسی - Farsi, extension 18

中文(简体) - Chinese, extension 15

Chuuk - Chuukese, extension 27

Kajin majeļ - Marshallese, extension 24

ខ្មែរ - Cambodian, extension 20

العربية - Arabic, extension 16

한국어 - Korean, extension 17

ຄົນລາວ - Laotian, extension 31

Afaan Oromoo - Oromo, extension 21

ਪੰਜਾਬੀ - Punjabi, extension 25

Русский - Russian, extension 11

Soomaali - Somali, extension 12

Tagalog - Tagalog, extension 34

Tiếng Việt -  Vietnamese, extension 10

Tekoi er a Belau - Palauan, extension 29

Burmese, extension 22

Cantonese, extension 13

French, extension 23

German, extension 33

Italian, extension 32

Japanese, extension 28

Samoan, extension 30

Tigrinya, extension 19

Ukrainian, extension 26

All other languages: extension 35


Paid Leave application packets are available in additional languages on paidleave.wa.gov.

Equal opportunity and reasonable accommodations

If you are supporting someone who is having trouble accessing our services, they may be eligible for a reasonable accommodation. The person seeking the accommodation should contact the service they are seeking directly, if possible.

Equal opportunity and reasonable accommodations for unemployment benefits

Equity and access for Paid Family & Medical Leave   


Equal opportunity is the law

Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Language assistance services for limited English proficient individuals are available free of charge.

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