Affected by COVID-19?

On Dec. 27, 2020, the federal stimulus that changes and extends CARES Act unemployment benefits was signed into law. Visit the COVID-19 page for the latest info. Please do not call our unemployment claims center with questions as call volume remains high.

Potential new claim alert

(en español)

What is it?

Some claimants will receive a new alert in eServices regarding a potential new claim starting Nov. 1, 2020. Please keep an eye out for any new alerts and respond within the timeframe given, even if you've stopped claiming or have returned to work. The law requires us to ask you these questions so we can determine two things:

  1. If the benefits you’ve received so far have come from the right program.
  2. If you continue claiming—the correct benefits program for you right now.

Why am I getting this?

We are required by both federal and state law to ensure you are receiving benefits from the correct program. This process will help us check if you are eligible under a new program and, if you are, move you to a new claim. Most likely you will move from a benefit extension program or PUA to a regular unemployment claim.  

When will this happen?

These alerts will pop up for some claimants starting as early as Nov. 1, 2020. They will continue on an ongoing basis for those who meet the criteria to have their claim re-evaluated.  

Important tips

  1. It is very important to respond to alerts in the timeframe given or risk being denied benefits. 
  2. Take care when answering the questions and double check the information before submitting. Any mistakes can delay your payments. The questions will look familiar as many are also on the initial application.  
  3. There are resources to help you on the website. Check out: 
  4.  You may see this issue more than once.  
    • Please respond each time you get it.  
    • We can’t legally re-use the answers you’ve previously provided because we are looking at different quarters from the past, and because your situation may have changed. 

If you miss the deadline

If you don’t respond by the given date, your claim will be denied. This could cause an overpayment notice.  

If you get an overpayment notice 

When you move from one program to another, like moving from PUA to regular unemployment, we must issue an overpayment notice if you were paid from the wrong program.  

It doesn’t always mean you have to pay us back out-of-pocket.  

In many cases, funds for the new unemployment program will cover the overpayment, and you won’t have to pay anything out of pocket.  

Each case is unique. The following example illustrates how overpayments work when moving between programs.  

For example 

We may find that you should have been on regular unemployment instead of PUA for 10 weeks.  

  • When we move you to regular unemployment you may receive an overpayment notice for those 10 weeks on PUA.  
  • We would then pay you for those 10 weeks from regular unemployment. 
  • This may cancel out the overpayment.   

Keep in mind 

Depending on your weekly benefit amount, you may still be left with an amount to repay.  We won’t know the exact amount until after you file the new claim.

For more information on overpayments, visit  


Next steps: How to appeal

If you disagree with this decision, you can appeal. Log into eServices and click on the denial you would like to appeal. Tell us why you want to appeal. You can also refer to our decision letter for more information about how to appeal.