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Federal programs ended

The CARES Act and other federal programs that expanded and extended unemployment benefits expired the week ending Sept. 4, 2021. Visit the COVID-19 page for the latest information.

Schedule a callback from a Secure Access Washington (SAW) Portal agent

When you call the SAW Help Desk, our goal is to connect you directly to a customer service agent that can answer your question or help you access your Secure Access Washington account.

Sometimes due to heavy call volumes, we are unable to put you straight through to a customer service agent. Because we know your time is valuable, instead of putting you on hold, we have a new service that allows you to schedule a call back at a time that is convenient for you.

Select the scheduler that fits your role of either an individual or employer/employer representative. Your call-back will be routed to an agent that best meets your needs. In order to serve you best, please be at a device and able to access the internet at your scheduled appointment time.

Note: You may need to "allow pop-ups" for the self-scheduler to function properly. 


Due to overwhelming demand, we have temporarily removed the callback scheduler. All previously scheduled calls will be honored. Please see the resources below to help answer your question.