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• Benefits debit card FAQ

  Benefits debit card frequently asked questions ReliaCard FAQ Review the official FAQ from U.S. Bank for questions about the U.S. Bank ReliaCard® prepaid Visa® debit card. Supplementary FAQ Find additional answers for questions you may have about using a debit card as the payment method for your unemployment benefits. Jump to a category:  General Questions  | Customer support  |  Receiving your card |  Getting cash &#160...

• Frequently asked questions (FAQ) on UI benefits

  Frequently asked questions (FAQ) on UI benefits   Many of your questions can be answered by referring to the Handbook for Unemployed Workers.   General Q. What are unemployment-insurance benefits?A. Unemployment benefits partially replace your regular earnings and help you meet expenses while you look for another job. They are not based on financial need. While receiving benefits, it’s your responsibility to get back to work as quickly...

• Schedule a SAW callback

  Schedule a callback from a Secure Access Washington (SAW) Portal agent When you call the SAW Help Desk, our goal is to connect you directly to a customer service agent that can answer your question or help you access your Secure Access Washington account. Sometimes due to heavy call volumes, we are unable to put you straight through to a customer service agent. Because we know your time is valuable, instead of putting you on hold, we have a new service that allows you to...

• Benefit denials and appeals

  Benefit denials and appeals If you disagree with a decision we’ve made about your unemployment benefits, you can appeal that decision. The best way to do that is through eServices. After logging in, select your claim and navigate to the “Decision” status tab. Look for the decision you want to appeal and choose “Appeal.” We may ask you for additional information about your claim.  What can I appeal? Examples of decisions...

• Victims of domestic violence or stalking

  Victims of domestic violence or stalking You may be eligible for unemployment benefits if you had to leave work because you are a victim of domestic violence or stalking. You must show that it was necessary to leave work to protect yourself or your immediate family members from domestic violence or from stalking.  For more information, read Washington state law regarding domestic violence and stalking. Applying for benefits Your mailing address is provided to your former employer and other...

• Unemployed worker contacts

  Contact information for unemployed workers Questions? Check here first We are experiencing extremely high call volume and longer than normal wait times. Please consider these resources before calling: Technical support for eServices eServices User Guide COVID-19 Page Unemployment page Handbook for Unemployed Workers   General job seeker questions: Live chat on the WorkSource website about employment and training services Talk...

• Unemployment benefits application tips

  Unemployment benefits application tips We suggest applying for unemployment within two weeks of losing your job. You can request to backdate your claim, which would make it start earlier than the date you apply. Keep in mind, if you waited too long before applying, we’re required to find out why. We may need to ask more questions before deciding if we can approve benefits for the backdated weeks.If you haven’t applied for unemployment recently, watch the tutorial video...

• When will payments start

  When will payments start? The first week you are eligible for unemployment benefits is called your waiting week. You do not get paid for your waiting week.  You must meet the eligibility requirements and submit a weekly claim to receive credit for your waiting week. You must continue to submit weekly claims every week that you want to receive unemployment benefits, unless otherwise instructed. Direct deposit payment You can receive your benefits faster by signing up for...

• Media contacts

  Media contacts Unemployed workers: If you have a question about your unemployment benefits or if you would like to file a claim using our automated claims support line, call 800-318-6022 or go to eServices online. Media relations staff do not have access to your records and cannot answer questions about your claim. Emails regarding claims will not be answered.  Media relations contacts: media@esd.wa.gov  Regional economists  (back to contacts home)  &#160...

• Sign up for a benefits debit card

  Receive your unemployment benefits by debit card Please note: You may choose to receive your unemployment benefits by direct deposit or on a debit card. Prior to choosing, you must review the debit card disclosure information that explains all the fees relating to the benefits card program. The U.S. Bank ReliaCard® is a reloadable, prepaid Visa® debit card issued by U.S. Bank. It provides an electronic option for receiving your benefit payments....