ALERT:

March 28: Pandemic-era overpayment waiver update

Updated March 28, 2024

You may have received an overpayment of unemployment benefits during the pandemic — between Feb. 2, 2020, to Sept. 4, 2021 — but don’t worry. We’re here to help! We want to waive overpayments for people who qualify. And, if you’ve already paid us back, and we waive your overpayment, you’ll likely get a refund!

We’ll review your case soon, but you can help by providing us with more information. If you do not, we’ll still check if you are eligible for a waiver based on available information. After we review your case, we will send you our decision.

People who apply are more likely to qualify for a waiver

Please follow the steps below to complete an overpayment waiver application. We will use the information you give us only to check if you are eligible for a waiver.

How to fill out an overpayment waiver application

Online:

1. Log onto eServices by visiting secure.esd.wa.gov.
2. Click on “Apply for unemployment benefits or manage your current and past claims.”
3. In eServices, find the “I want to” column in the upper right corner.
4. Select “Submit pandemic era overpayment waiver request.”
5. Carefully read the contents of each screen and answer the questions in the form.

By phone:

If you are unable to request a waiver online, our agents can help you complete and submit the form by phone. Call (800) 318-6022 (8 a.m. to 4 p.m., Monday through Friday, except holidays). Follow the prompts for help with overpayments.

View our video tutorials

We have videos to help you log into your eServices account and to fill out an overpayment waiver application. Please visit our video library and look under “Overpayments.”

If you have any questions, please call us at (800) 318-6022 and follow the prompts for information about overpayments.

Lost Wages Assistance (LWA) program overpayments

At this time, we are unable to waive LWA overpayments.

LWA was a program that gave extra benefits to claimants unemployed or partially unemployed due to the pandemic.

Language assistance

Important! We may be able to waive your pandemic-era overpayment. For free language assistance services in Spanish, call 800-318-6022. For all other languages, call 800-410-0758. If you are deaf, hard of hearing, or speech impaired, call Washington Relay Service by dialing 711.

¡Importante! Podemos no cobrarle sus sobrepagos del período de la pandemia. Si habla español, llame al 800-318-6022 para recibir servicios gratuitos de ayuda con el idioma. Los clientes sordos, con problemas de audición o del habla pueden llamar al Servicio de retransmisión de Washington marcando el 711.

አስፈላጊ! ወረርሽኝ በተስፋፋበት ወቅት ይከፍሉ (ይከፈሉ) የነበረውን ከልክ ያለፈ ክፍያ ልናስቀር እንችላለን። አማርኛ የሚናገሩ ከሆነ, ወደ 800-410-0758 ላይ በመደወል ነጻ የቋንቋ ድጋፍ አገልግሎቶችን ለማግኘት 14 ብለው ይደውሉ። መስማት የተሳናቸው፣ መስማት ወይም መናገር የማይችሉ ደንበኞች 711 ላይ ለዋሽንግተን ሪሌይ አገልግሎት (Washington Relay Service) መደወል ይችላሉ።

အရေးကြီး အချက်အလက်။ သင်၏ ကပ်ရောဂါကာလ အပိုပေးချေမှုများကို ကျွန်ုပ်တို့ လျှော်ပေးကောင်းလျှော်ပေးနိုင်ပါသည်။ အကယ်၍ သင်သည် မြန်မာစကားပြောပါက 800-410-0758 သို့ဖုန်းခေါ်ပြီး အခမဲ့ဘာသာစကား အကူအညီဝန်ဆောင်မှုများအတွက် 22 ကိုခေါ်ပါ။ နားမကြားသူများ၊ အကြားအာရုံချို့တဲ့သူ သို့မဟုတ် စကားပြောစွမ်းရည်ချို့တဲ့သော ဝန်ဆောင်မှုရယူသူများသည် 711 သို့ ခေါ်ဆိုခြင်းဖြင့် Washington Relay Service သို့  ခေါ်ဆိုနိုင်ပါသည်။

Awchea! Meni sipwene tongeni amangawa ewe moni kopwe monatiw non ewe pandemic. Ika pwe ka kan kapas kapasen Chuuk, kori 800-410-0758 me pwan daeneni 27 ren aninisin kapasen fonu ese momo. Aramas kena a kan puung seninger, weires ar rongorong, ika osupwang ne fos meni repwene kori ewe Washington Relay Service seni daeneni 711.

重要说明！我们也许能帮您免除您在疫情期间多支付的款项。 如果您讲中文，请拨打800-410-0758然后拨 15 以获得免费的语言帮助服务。 失聪、听力障碍或语言障碍的客户可以拨打 711 联系华盛顿中继服务。

重要說明！我們可能會豁免您在疫情期間的超額付款。如果您講粵語，請撥打800-410-0758然後撥 13以獲得免費的語言幫助服務。失聰、聽力障礙或語言障礙的客戶可以撥打 711 聯繫華盛頓中繼服務。

مهم! شاید بتوانیم اضافه‌پرداختی مربوط به دوران کرونا را برای شما معاف از پرداخت کنیم. اگر به زبان فارسی صحبت می‌کنید با شماره 800-410-0758 تماس گرفته و شماره داخلی 18 را برای استفاده از خدمات مساعدت زبانی وارد کنید. مشتریانی که ناشنوا یا کم‌شنوا بوده و یا اختلال گفتاری دارند می‌توانند با گرفتن شماره  711از Washington Relay Service استفاده کنند.

Important ! Nous pourrons peut-être renoncer à votre trop-perçu de la période de la pandémie. Si vous êtes francophone, appelez le 800-410-0758 et composez le 23 pour bénéficier gratuitement de services d'assistance linguistique. Les clients sourds, malentendants ou souffrant de troubles de la parole peuvent appeler le Washington Relay Service en composant le 711.

Wichtig! Möglicherweise können wir Ihnen die Rückzahlung der Überzahlung aus der Pandemiezeit erlassen. Wenn Sie Deutsch sprechen, rufen Sie 800-410-0758 an und wählen Sie 33 für kostenlose Sprachassistenzdienste. Gehörlose, schwerhörige oder sprachbehinderte Kunden können den Washington Relay Service unter der Nummer 711 anrufen.

Importante! Potremmo essere in grado di revocare i Suoi pagamenti eccessivi effettuati durante la pandemia. Se parla amarico, chiami l'800-410-0758 e digiti 32 per l'assistenza linguistica gratuita. Le persone non udenti, con problemi di udito
o con difficoltà nel parlare possono chiamare il Servizio di comunicazione di Washington digitando 711.

重要！ 新型コロナウイルス感染拡大時の過払い金を免除できる場合があります。日本語を話される方は、800-410-0758に電話の上、28をダイヤルすると、無料のランゲージアシスタンスサービスを受けることができます。耳の聞こえない、聞こえづらい、あるいは発話が困難なお客様は、Washington Relay Serviceに電話の上、711をダイヤルしてください。

ចំណុចសំខាន់! យើងអាចនឹងបដិសេធប្រាក់បង់លើសនៅសម័យជំងឺរាតត្បាតសកលរបស់អ្នក។ ប្រសិនបើអ្នកនិយាយ
ភាសា ខ្មែរ សូមហៅទូរសព្ទទៅលេខ 800-410-0758 ហើយចុចលេខ 20 សម្រាប់សេវាកម្មជំនួយភាសាឥតគិតថ្លៃ។ អតិថិជនដែលថ្លង់ ត្រចៀកធ្ងន់ ឬខ្សោយការនិយាយអាចហៅទូរសព្ទទៅសេវាកម្ម Washington Relay Service ដោយចុចទៅលេខ 711។

중요! 팬데믹 시기에 발생한 초과 지불금을 면제해 드릴 수 있을지도 모릅니다. 한국어를 사용하면 800-410-0758로 전화하고, 17번으로 전화하면 무료 언어 지원 서비스를 받을 수 있습니다. 청각 장애, 난청 또는 언어 장애가 있는 고객은 711로 전화하여 Washington Relay Service에 전화를거실 수 있습니다.

ສິ່ງສໍາຄັນ! ພວກເຮົາອາດຈະສາມາດຍົກເວັ້ນການຈ່າຍເງິນເກີນໃນຊ່ວງເກີດພະຍາດລະບາດຂອງທ່ານ. ຖ້າທ່ານເວົ້າພາສາ ພາສາລາວ, ກະລຸນາໂທຫາເບີ 800‑410-0758 ແລະ ກົດ 31 ສຳລັບການບໍລິການຊ່ວຍເຫຼືອຫຼ້າດ້ານພາສາ. ບັນດາລູກຄ້າທີ່ຫູໜວກ, ຫູຕຶງ ຫຼື ມີຄວາມບົກຜ່ອງດ້ານການປາກເວົ້າ ອາດຈະໂທຫາ Washington Relay Service ໂດຍການໂທຫາ 711.

Barbaachisaa! Kanfaltii humnaa olii yeroo weerarichaa isiniif dhiisuu/hir'isuu dandeenya. Afaan Oromoo dubbattu yoo ta'e, 800-410-0758 irratti bilbiluudhaan tajaajiloota deeggarsa afaanii bilisaan argachuudhaaf 21 irratti bilbilaa. Maamiltoonni rakkoo dhageettii qaban, kanneen dhagahuu yookin dubbachuu hin dandeenye 711 irratti bilbliluudhaanTajaajiloota Rileey Waashingitan(Washington Relay Services) qunnamuu danda'u.

ਮਹੱਤਵਪੂਰਨ! ਅਸੀਂ ਤੁਹਾਡੇ ਮਹਾਂਮਾਰੀ-ਯੁੱਗ ਦੇ ਵਾਧੂ ਭੁਗਤਾਨ ਨੂੰ ਮੁਆਫ਼ ਕਰਨ ਦੇ ਯੋਗ ਹੋ ਸਕਦੇ ਹਾਂ।ਜੇ ਤੁਸੀਂ ਪੰਜਾਬੀ ਬੋਲਦੇ ਹੋ, ਤਾਂ 800-410-0758 'ਤੇ ਕਾਲ ਕਰੋ ਅਤੇ ਮੁਫਤ ਭਾਸ਼ਾ ਸਹਾਇਤਾ ਸੇਵਾਵਾਂ ਲਈ 25 ਡਾਇਲ ਕਰੋ। ਜੋ ਗਾਹਕ ਬੋਲ਼ੇ ਹਨ, ਸੁਣਨ ਵਿੱਚ ਮੁਸ਼ਕਲ ਆਉਂਦੀ ਹੈ, ਜਾਂ ਬੋਲਣ ਵਿੱਚ ਅਯੋਗ ਹਨ ਉਹ 711 ਡਾਇਲ ਕਰਕੇ Washington Relay Service ਨੂੰ ਕਾਲ ਕਰ ਸਕਦੇ ਹਨ।

Важная информация! Возможно, мы сможем освободить вас от переплаты за период пандемии. Если Вы говорите на русском языке, позвоните на номер 800-410-0758 и наберите 11 для получения лингвистических услуг. Глухие, слабослышащие и немые клиенты могут обратиться в Washington Relay Service (Службу коммутируемых сообщений штата Вашингтон) по телефону 711.

Taua! E ono mafai ona matou faamagalo le tupe faasili sa avatua a o pepesi le faama’i ole koviti. Afai e te tautala Gagana Samoa, vili le 800-410-0758 ma vili le 30 mo auaunaga fua mo le gagana. O tagata e tutuli, faigata na faalogo, pe faaletonu le tautala e vili le Washington Relay Service i le 711.

Muhiimada! Waxaa dhici karta in aan kaa dhaafno lacagtii dheeraadka ahayd ee loogu tala galay xiligii cudurkii safmarka ahaa. Hadii aad ku hadasho Somaali, Wac 800-410-0758 iyo garaac 12 si aad hesho adeegyada caawinaada luugaqadaha bilaashka ah. Macaamiisha dhagoolada ah, ay ku adagyahay maqalka, ama ka cuuryaamay xaga hadalka waxuu wici karaa Washington Relay Service asagoo garaacayo 711.

ኣገዳሲ! ኣብ ዘመነ ሃገር-ከተት ዝነበረ ልዕሊ ዓቐን ክፍሊትኩም ክንሓድጎ ንኽእል ንኸውን። እንድሕር ትዛረቡ ኮይንኩም ትግርኛ፡ ደውሉ ናብ 800‑410-0758 ከምኡ'ውን ጽቐጡ 19 ንነጻ ሓገዝ ኣገልግሎታት ቋንቋ። ጸማማት፡ ዘጻንዖም ወይ ክዛረቡ ዘይክእሉ ዓማዊል ክድውሉ ይኽእሉ ኢዮም ናብ Washington Relay Service ብድዋል ናብ 711።

Mahalaga! Maaaring handa kaming ibigay ang sobrang bayad mo sa panahon ng pandemya. Kung nagsasalita ka ng Tagalog, tumawag sa 800-410-0758 at i-dial ang 34 para sa libreng mga serbisyo ng tulong sa wika. Maaaring tumawag ang mga kostumer na bingi, nahihirapang makarinig, o may kapansanan sa pagsasalita sa Washington Relay Service sa pamamagitan ng pag-dial sa 711.

Важлива інформація! Цілком можливо, що ми зможемо скасувати вашу переплату за період пандемії. Якщо ви говорите українською мовою, зателефонуйте на номер 800-410-0758 і наберіть 26 для отримання лінгвістичних послуг. Глухі, слабочуючі та німі клієнти можуть звернутися у Washington Relay Service (Службу комутованих повідомлень штату Вашингтон) за телефоном 711.

Quan trọng! Chúng tôi có thể loại trừ khoản thanh toán vượt mức của quý vị trong thời kỳ đại dịch.Nếu quý vị nói Tiếng Việt, xin vui lòng gọi số 800-410-0758 số máy lẻ 10 cho dịch vụ hỗ trợ ngôn ngữ miễn phí. Những khách hàng bị điếc, khó nghe, hoặc khiếm thính có thể gọi đến Washington Relay Service bằng cách quay số 711.