Schedule a callback from a Claims Center agent

(en español)

When you call the Claims Center, our goal is to connect you directly with a claims agent to answer your question or help you with a specific issue.  But sometimes due to heavy call volumes, we can’t put you straight through to a claims agent.  We know your time is valuable, so instead of being put on hold, we’re excited to implement a new service that lets you identify the best day and time for us to call you back.

Scroll down to find the question or issue that best describes your need and then click on either the basic issue or complex issue button below.

Note: You may need to "allow pop-ups" for the self-scheduler to function properly.


Due to overwhelming demand, we have temporarily removed the callback scheduler. All previously scheduled calls will be honored. Please see the resources below to help answer your question.


NOTE: You can also send us a secure message through your eServices account if you do not wish to speak to a live person.