Unemployment benefits eligibility decisions FAQ

Waiting for a decision on your claim for benefits?
A. Most unemployment-insurance applicants receive benefit checks or a decision explaining why they are not eligible within three weeks of their initial application.  A small percentage of claims requires additional fact-finding, or "adjudication," to determine if the individual is eligible for benefits.

Q. How long will it take to make a decision?
A. For those claims that have questions, or “open issues” as we call them, it is taking about three weeks from the time the issue is detected to determine whether a claimant qualifies for benefits. Keep in mind that this is an average and that each case has its own specific set of circumstances that may make the wait time longer or shorter. 

Q. What types of issues delay eligibility decisions?
A. The issues vary, but many relate to whether the claimant quit or was fired or whether the claimant is immediately available for work. Our adjudicator communicates with the employers and the claimants before making a decision. Working through the specific facts of each case takes time.

Q. How are claimants notified that a decision has been made?
A. Employment Security mails eligibility decisions to claimants and their employers.  When a claimant is allowed benefits, payment is issued at the same time for all the previous eligible weeks that were claimed.